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FAQ

Do your products have any side effects?

Some natural ingredients can cause allergic reactions in some individuals. While we strive to ensure our products are free of many irritants commonly used in similar products, we are also aware that allergies are diverse.

Please carefully check the product's ingredient list before purchase and carefully read the label before use. Always test a patch on your inner elbow and leave for thirty minutes to determine if the product is safe for use. Immediately discontinue use if irritation occurs.

For more information, contact customerservice@souank.com

How do I know which products are right for me?

You can consult with one of our sales specialists to help determine which products are right for you by messaging us on Facebook, or by emailing us at customerservice@souank.com 

Are your products safe for use by pregnant women?

Our products are safe for use by pregnant women. However, we advise you consult with your doctor before using any of our products if you are expecting or trying to conceive.

How do I place an order online?

You can place your order by adding products from our website into your cart. Add any discount codes if applicable and checkout with your payment info.

How long will my order take to be delivered?

Our delivery times within the U.S. are 5-7 days after your order has been confirmed. The delivery time of all orders is subject to change depending on weather and public safety conditions.

Do you ship globally?

Not at the moment.

Where are your products manufactured?

Our products are formulated in upstate NYC and packaged in MD.

What is your refunds & exchanges policy?

For details on our refunds & exchanges policy, please visit here.